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How Our Legal Terms Protect Your Account

These terms set out the rules that govern your account on qr888, including how we handle your data, how payments via DANA, OVO, and GoPay are processed, and what conditions apply to account access.

Account Terms ApplyIndonesia Region ConditionsDANA, OVO, GoPay ContextPrivacy and Data HandlingLocal Law Governs Access
qr888 How Our Legal Terms Protect Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Your Account

Your account security and personal data are handled with clear, consistent practices — not vague promises. We use SSL encryption across all account sessions, whether you're logging in via mobile browser or desktop. Cookies track session state and payment flow continuity, not personal ad profiles. You can request a copy of your stored data or ask us to correct inaccurate account details at any time through support.

Data Retention

We retain account data and transaction records for as long as required under applicable regulations. Inactive account data is handled according to our data retention schedule, available on request.

Cookie Use

Cookies on qr888 keep your session active and preserve your payment selections — like your preferred wallet between DANA, OVO, and GoPay — so you don't need to re-enter them each visit.

Account Access Controls

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we'll lock the account and begin a review.

Requesting Changes

To update personal details, correct stored data, or submit a formal data removal request, contact support via live chat or email. We'll confirm your identity before making any account-level changes.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your account terms, a data request, or a policy concern, our support team handles these directly. Reach out through live chat, email, or your account inbox — each route connects to a real agent who can pull up your account details and walk through the specific clause or condition you're asking about.

Live Chat Access live chat from your account dashboard. An agent can review your account terms, clarify policy conditions, or escalate a formal data request on your behalf.
Email Support Send policy or legal queries by email for a written response. Useful when you need a record of the exchange — account terms, data handling or wallet verification questions all qualify.
Account Inbox Policy updates and term-change notices are sent directly to your account inbox. Check it regularly so you stay current on any changes that affect your DANA, OVO, or GoPay payment setup.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about account terms, data rights, and policy conditions. If your question isn't covered here, contact support directly.

Access and terms apply where local law permits. If you're in Indonesia and eligible under local regulations, these terms govern your account and all transactions you make via DANA, OVO, or GoPay.

Yes. Submit a data access request through live chat or email support. We'll verify your identity first, then provide a summary of the account data and transaction records we hold.

Closed account data is retained for the period required under applicable law and then handled according to our retention schedule. You can request details of this timeline from support.

Material updates to our terms are sent to your registered account inbox. We recommend checking your inbox and this page periodically, especially if your payment setup or region conditions change.

Wallet details must match your registered account name. Mismatches flag during withdrawal verification. Update your profile through account settings or contact support to resolve the discrepancy before requesting a withdrawal.

Yes. Contact us via live chat or email, confirm your identity, and specify what needs correcting. We'll update the record and notify you once the change has been applied to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.